What is McAfee® TechMaster

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McAfee® TechMaster experts know hardware, software, and the Internet. Solving problems is what we do, and we do it better than anyone else.

We've handled more than 500,000 technical transactions with a best-in-class issue resolution rate.

Our world-class customer satisfaction scores mean if it can be fixed, we'll fix it. Otherwise, you get your money back. It's that simple.

What is McAfee® TechCheck? Download

McAfee® TechCheck scans your PC to identify software or hardware issues that might impact your computer’s performance.

TechCheck looks for issues with your operating system, network and browser configurations, hardware and peripheral devices, and software applications.

This tool also identifies and flags issues that need attention so you can troubleshoot them yourself, or ask a McAfee® TechMaster for your best support service option.

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What is McAfee® TechCheck? Download

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McAfee® TechCheck scans your PC to identify software or hardware issues that might impact your computer’s performance.

TechCheck looks for issues with your operating system, network and browser configurations, hardware and peripheral devices, and software applications.

This tool also identifies and flags issues that need attention so you can troubleshoot them yourself, or ask a McAfee® TechMaster foryour best support service option.

User Videos

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McAfee® Concierge Gold

A McAfee® TechMaster Concierge Gold subscription gives you 1 year of unlimited* technical support, whenever you need it. Get expert help with removing viruses, setting up your device, complex troubleshooting, and more.

McAfee® Virus Removal

With McAfee® Virus Removal, our security experts remotely access your PC and remove viruses, spyware, and any other threats or pesky programs hiding out in your PC.

McAfee® TechCheck

Sluggish PC? Our free McAfee® TechCheck scan quickly identifies issues that might be slowing down your computer.

User Videos

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McAfee® Concierge Gold

A McAfee® TechMaster Concierge Gold subscription gives you 1 year of unlimited* technical support, whenever you need it. Get expert help with removing viruses, setting up your device, complex troubleshooting, and more.

McAfee® Virus Removal

With McAfee® Virus Removal, our security experts remotely access your PC and remove viruses, spyware, and any other threats or pesky programs hiding out in your PC.

McAfee® TechCheck

Sluggish PC? Our free McAfee® TechCheck scan quickly identifies issues that might be slowing down your computer.

 

Testimonials

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Will Rogers - NY, USA

The McAfee TechMaster Concierge Gold support service is one the best purchase decision I have ever made. The TechMaster team has earned my greatest respect and appreciation. Software diagnostic performance and maintenance, malware removal, computer issues, up grading me to the Windows 10 operating system are just a few examples of how TechMaster has kept my new home computers online and running at peak performance. It's like having my own "in house" IT team - always available and ready to help. It is also a pleasure to pay the annual fee for such courteous and experienced service. I am glad to be a McAfee TechMaster Concierge Gold member.

Angela S. - FL, USA

Great. So helpful. My agent was very nice and knew how to fix the problem quickly. Very professional.

Patricia M. - VA, USA

This was *far* more than we had expected. My husband and I watched in amazement as TechMaster repaired our PC in ways we never expected.

Fred S. - Ontario, CA

I felt I was valued by the agent who was very patient to explain the process and assist in clarifying my issue.

Helen H. - Alberta, CA

Results are almost immediate compared to taking my computer to an agent. The cost is very effective in comparison to paying a local agent by the hour ($100 compared to $179 for the year).

David H. - CA, USA

Dipshanu was extremely patient and effective. When I first signed up for the service I had my doubts. but Know I feel you don't charge enough for your service. I will definitely tell me friends and business associates about the value your service provides.

Testimonials

Will Rogers - NY, USA

The McAfee TechMaster Concierge Gold support service is one the best purchase decision I have ever made. The TechMaster team has earned my greatest respect and appreciation. Software diagnostic performance and maintenance, malware removal, computer issues, up grading me to the Windows 10 operating system are just a few examples of how TechMaster has kept my new home computers online and running at peak performance. It's like having my own "in house" IT team - always available and ready to help. It is also a pleasure to pay the annual fee for such courteous and experienced service. I am glad to be a McAfee TechMaster Concierge Gold member.

Angela S. - FL, USA

Great. So helpful. My agent was very nice and knew how to fix the problem quickly. Very professional.

Patricia M. - VA, USA

This was *far* more than we had expected. My husband and I watched in amazement as TechMaster repaired our PC in ways we never expected.

Fred S. - Ontario, CA

I felt I was valued by the agent who was very patient to explain the process and assist in clarifying my issue.

Helen H. - Alberta, CA

Results are almost immediate compared to taking my computer to an agent. The cost is very effective in comparison to paying a local agent by the hour ($100 compared to $179 for the year).

David H. - CA, USA

Dipshanu was extremely patient and effective. When I first signed up for the service I had my doubts. but Know I feel you don't charge enough for your service. I will definitely tell me friends and business associates about the value your service provides.

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How it Works

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Three steps to worry-free support.

No more difficult technical instructions over the phone to resolve your computer problems. Just sit back and watch as we fix your computer in real time.

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Connect:

We’d connect to your computer, share your screen, and figure out what’s wrong. Once you authorise the remote connection, sit back and watch as our TechMasters resolve your complex PC issues in no time.

Diagnose & Fix:

Our automated tools resolve most computer issues quickly. For more complex issues, our techs are experts at what they do — that’s why we provide a money-back guarantee for our services.

Support:

Troubleshooting shouldn’t be top secret— our techs are happy to answer any questions you have along the way. We’ll also give you some tips and tricks to help you maintain your computer’s optimal performance and prevent security threats in the future.

FAQ's

What is McAfee® TechMaster?

  • McAfee® TechMaster is a one-stop technical support provider for all your technology needs. Got issues with your computer, smartphone, tablet, or peripheral device? Our experts are here to help
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Where is McAfee® TechMaster support available?

  • Our services are available to customers in the United States, Canada, and the United Kingdom. If you’re in a country outside our current area of support, Click here to request our services
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What type of services are offered?

  • From single incidents to unlimited support access, we’ve got you covered. Our services include removing viruses and malware, optimizing your slow computer and Internet connection, installing software, setting up your home network, and synching all your connected devices.
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How can I pay a McAfee® TechMaster service? Is online payment secure?

  • You can pay for our services online with Visa, MasterCard, or American Express. Don’t worry - it’s completely secure. Or call our toll-free number and a sales agent will help process the payment for you over a secure IVR payment gateway.
  • We do not collect your credit card information, and none of our agents will ask you for it.
  • you want to use a different payment method Click here and let us know. We’ll review your request right away.
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What types of devices do you support?

  • We support PCs operating Windows XP or higher, and Macs operating Tiger (OSX 10.4) or higher. We also support Android, iOS, and Windows smartphones, tablets, mobile devices, printers, personal music players, home networks, and more. Learn more
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What are the benefits of a remote connection? Is it secure?

  • No more difficult technical instructions over the phone to resolve your computer problems. With remote access technology, our technicians can seamlessly access your computer and troubleshoot your issues in no time.
  • And it’s not just Hassle-free - it’s secure. With end-to-end, 256-bit SSL encryption, our best-in-class remote access software uses the same security levels trusted by major banking institutions.
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What are the McAfee® TechMaster hours of operation?

  • You never know when a technology issue will happen. That’s why we’re available 24/7, 365 days a year.
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What if my issue can't be resolved?

  • With world-class automated tools and subject matter expertise at our disposal, we guarantee that we will resolve all your issues. That’s why we provide a 7-day money-back guarantee. If we can’t fix your issue, we’ll give you a full refund.
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Are your customers happy with your service?

  • Our customer testimonials speak for themselves. Check some out right here
  • We have handled hundreds of thousands of technical transactions to date, with a success rate of over 90%. More than 80,000 customers who have vouched for us can’t be wrong
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